Returns & Refunds Policy

30-Day Returns

You can return eligible items within 30 days of delivery.

Eligibility

To be eligible for a refund, your item must:

Be unused and in resalable condition.

Include proof of purchase, such as an order number or receipt.

How to Start a Return

Email strandedelectrons@gmail.com with your order number and the item(s) you wish to return.

Refunds

Refunds are issued to the original payment method within 2-4 business days of receiving and inspecting your return.

Exchanges

Need a different item? Please place a new order and return the original following the steps above.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we will arrange a fix in line with your consumer rights.

Your Consumer Rights (Australia)

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.