Returns & Refunds Policy

30-Day Returns

You can return eligible items within 30 days of delivery.

Eligibility

To be eligible for a refund, your item must:

Be and in resalable condition

Include proof of purchase (order number or receipt).

How to Start a Return

Email [strandedelectrons@gmail.com] with your order number and the item(s) you wish to return.

Refunds

Refunds are issued to the original payment method within 2–4 business days of receiving and inspecting your return.

Exchanges

Need a different item? Please place a new order and return the original following the steps above.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we’ll arrange a fix in line with your consumer rights.

Your Consumer Rights (Australia)

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.